01 Capture
Every ring reaches a live answer
After-hours and rush-hour callers still get a real conversation that books for you, not a voicemail box.
All-new XealAI
You set up the infrastructure, the advertising, and the referrals, and then send people to voicemail or a poorly trained, high-turnover answering service.
Industry research puts unanswered SMB calls near 62%, and about 85% of those people never call back. Harness your efforts with XealAI: a front line that answers, books, and keeps the work you already paid to attract.
Results
Your line stays open. Callers get answers. Your team receives booked appointments or complete new-customer intake, ready for the right next step.
01 Capture
After-hours and rush-hour callers still get a real conversation that books for you, not a voicemail box.
02 Book
Estimates, tables, and appointments get set while interest is high, so you wake up to a fuller day.
03 Grow
Reviews, follow-ups, and win-back campaigns keep more people returning and spending again.
Always on · Always ready
XealAI can be your 24/7/365 front line, or cover the inbound calls you choose. It is sharp on every answer and built around what you want customers to know.
Your call flow
Keep the personal touch when you want it. Turn on a trained XealAI front line for the inbound calls your team cannot, or should not, handle.
01 / Missed calls
Your team gets the first chance to answer. If they are busy, XealAI steps in, captures what the caller needs, and immediately notifies your team with the details.
02 / After hours
Keep calls personal during business hours, then let XealAI professionally answer nights, weekends, holidays, and the hours you choose.
03 / Combined coverage
During the day, unanswered calls roll to XealAI instead of voicemail. After hours, XealAI can answer every inbound call so opportunity does not wait until morning.
04 / Busy-desk backup
When your front desk, service counter, or field team is busy, forward inbound calls to XealAI for intake, answers, booking, and appropriate routing.
05 / New-customer intake
XealAI gathers the potential customer’s contact details, service need, location, and preferred way and time to be reached. It can answer approved questions and ask your qualifying questions, then sends your team a complete intake so they can call back as soon as possible or during the customer’s preferred time window.
Configured for your business
Some businesses want appointments booked immediately. Others want XealAI to collect new-customer details, answer approved questions, qualify the opportunity, and send their team a complete intake for follow-up. XealAI can also handle first-line inbound support, non-customer inquiries such as vendor or hiring calls, and escalation rules. We build the call flow around your hours, services, rules, and preferred next step.
Speed to lead
Whether someone needs a table tonight, a same-day estimate, or a quick yes on whether you handle their case, the business that picks up first usually owns the next step. Most small businesses do not.
SMB calls go unanswered
Industry research finds roughly six in ten calls to small and mid-sized businesses never get a live answer.
Won’t call back if you miss them
When the first ring fails, most people move on. You paid for the lead; the competitor who answers keeps it.
Voicemails that get a reply
About 1 in 20 voicemails receive a response. Many callers never leave one. Voicemail is not a sales plan.
Home-services miss rate (normal day)
Trades already lose about 1 in 4 inbound rings when crews are busy—before storm weeks push miss rates to 50–70%.
Illustrative loss model
Missing ~10 calls a day with two potential conversions: ~$2,430/week, ~$126k/year in one common model.
Per missed home-service call
Industry averages often put four figures of revenue at risk each time a qualified job lead never connects.
Patience runs out
Over 60% of customers hang up after 20 seconds on hold; 25% will not wait 10. Speed is the product.
Still talk on the phone
Most customer interactions still happen by phone. The channel is not dying—unanswered lines are.
Restaurants & hospitality
Guests calling at 8:40pm, on a Saturday rush, or from the parking lot will try the next place if you bounce to voicemail. Live answer books the party, confirms hours, and keeps them walking to your door.
Home-service contractors
On normal days, home services already miss about 27% of inbound calls. After storms and busy weeks, field patterns on roofing and restoration show many shops miss 50–70%, with the first 72 hours often deciding who inspects and who is locked out. Nearly half of inbound can be qualified leads.
Offices & professional services
Prospective clients asking about litigation, intake criteria, or after-hours consults rarely leave three voicemails—and about 41% of people never leave a voicemail at all. A trained front line answers the question, captures the basics, and books fit people on the right calendar.
Same principle. Different industries.
Read the full breakdown: cost of missed calls, voicemail, and home-service math →
SMB unanswered rates (~62%), callback behavior (~85%), voicemail response (~4.8%), hold patience, and financial models are drawn from published industry call-handling research (answering services, home-service platforms, and phone CX studies). Storm percentages and surge figures are from contractor field patterns. They illustrate risk, not a claim that every restaurant or law firm misses 50–70% of calls. Dollar figures are illustrative models or industry averages only—not a promise of similar results with XealAI. Outcomes vary by market, staffing, offer, and season. Full source deck: Insights.
Built for businesses that book
Restaurants, home-service contractors, and professional offices are just the start. Tell us how you sell, we map the front line to it.
Restaurants & hospitality
Choose this if you lose covers when the phone rings during service.
Home-service contractors
Choose this if a missed call is a missed job (~$1,200 industry average at risk per miss).
Offices & professional services
Choose this if intake eats your team's day.
Retail, clinics, multi-location brands, and more. If you take calls and book work, XealAI is built for you.
Plans
Start with voice that answers and books. Step up when you want reviews, follow-up, and full marketing. Cancel within 60 days if it isn't for you.
Best if you need inbound calls answered and handled on your schedule, from missed-call backup to full 24/7 coverage.
Custom setup usually $2,500 · waived for founding partners
100 minutes covers about 50 two-minute calls a month at no extra charge. Your agent keeps working nights, weekends, and busy rushes.
Need more talk time plus inbox, chat, and reviews? Voice + Automation includes 250 minutes.
Get started today →Best if you want every conversation and your reputation handled in one place.
Custom setup usually $2,500 · waived for founding partners
250 minutes covers about 125 two-minute calls a month so busy days and after-hours don't run dry while CRM and reviews run in the background.
Ready to fill slow days, win back past customers, and get 350 minutes? Voice + Marketing Suite.
Get started today →Best if you want XealAI to keep the calendar full, not just answer the phone.
Custom setup usually $5,000 · waived for founding partners
350 minutes covers about 175 two-minute calls a month so the line stays open while win-back and campaigns fill the calendar. Campaign send costs are pass-through at cost; a typical reactivation blast to 500 past customers runs a few dollars, not a surprise.
Get started today →Founding partner window closes
Launch offer · All-new XealAI
We're celebrating the re-launch of XealAI. You get turbo-charged voice quality, higher support, and agents customized to how you sell so every call can convert into a booking.
For this launch, I'm covering setup so we can build a wave of new case studies and testimonials with partners who go live fast.
Custom setup value
This custom work is usually $2,500 on Voice plans and $5,000 on Voice + Marketing Suite.
For founding partners, it's on us.
Proof
XealAI is built and delivered by Xeal Publishing LLC, 30 years of getting local businesses more calls, more bookings, and more revenue.
Tony is unbelievably responsive, caring, and strategic with any of your digital marketing needs. He is an excellent troubleshooter and will make sure projects get completed quickly and thoroughly. What a joy to work with!Steven JonesOwner/Operator, Tulsa Renew
Tony's company, Xeal, delivered the best results ever from a marketing/PR campaign. Within weeks I was interviewed by the Wall Street Journal. The publicity and endorsement continues to this day and helps us close more business.Brian GeerySaaS Sales
Tony Baker is without question one of the most creative and innovative marketing professionals of our time, a real thought-leader who is always 3 steps ahead of the industry.Christian OphusPresident & CEO, Emerge Publishing
Tony was an amazing mentor and colleague... He is an innovator, job creator, expert, and mentor.Taylor YorkProServe Manager, Amazon Web Services (AWS)
About
XealAI is built by Xeal Publishing LLC, a web development, marketing, and publicity agency that has helped small businesses grow for over 30 years, from home-service contractors and restaurants to attorneys and doctors. We've always been about one thing: turning attention into booked work.
XealAI packages that experience into an always-on front line that answers, books, and follows up for you, day and night. Headless CRM, reputation, and marketing when you are ready, without a new software stack to learn.
FAQ
Straight talk on booking more work, plan fit, setup, and what you get day one.
XealAI answers your phone 24/7, books appointments and jobs while interest is high, and can handle chat, reviews, follow-up, and win-back so more callers become calendar wins.
Industry research finds that roughly 62% of calls to small and mid-sized businesses go unanswered, and about 85% of people whose call is missed will not try again. Only about 1 in 20 voicemails get a response; many callers never leave one. On normal days many home-service trades already miss about 1 in 4 calls; after storms, contractors can miss 50–70%. The first clear answer usually owns the next step. See the full stats.
We track relationships and automate workflows in the background. There is no extra software for you to learn. Leads, conversations, and follow-up stay organized while you run the business.
Voice Receptionist answers and books with 100 minutes included. Voice + Automation steps up to 250 minutes and adds Headless CRM, website chat, a shared inbox for calls/texts/chat, and review replies written in your voice so reputation work keeps up with every job.
Everything in Voice + Automation, plus 350 included minutes, social planning, deeper automations, customer reactivation for dormant leads, and email/SMS campaigns. SMS, iMessage, and emails are billed separately. Phone minutes over the included amount are $0.25/min on every plan.
Checkout is self-serve online. Onboarding starts immediately after payment. You share hours, services, and calendar. We configure scripts and routing so your agent can start capturing calls.
For the next 10 founding partners through August 15th, custom setup is waived (usually $2,500 on Voice plans and $5,000 on Voice + Marketing Suite) with a 1-year agreement billed monthly or annually. Cancel anytime in the first 60 days.
Voice Receptionist $197/mo ($1,970/yr) with 100 minutes. Voice + Automation $397/mo ($3,970/yr) with 250 minutes. Voice + Marketing Suite $597/mo ($5,970/yr) with 350 minutes. Annual includes 2 months free. Over the included amount, phone minutes are $0.25/min. SMS, iMessage, and email campaigns are billed separately.
No. Restaurants, professional offices, retail, clinics, multi-location brands, and any business that takes calls and books work can use XealAI. Home-service contractors see the biggest surge upside after weather events.
Most teams use XealAI for nights, weekends, overflow, and rush hours so people stay on high-value work. Your front line stays open even when the desk is full.
Pick a plan, choose monthly or annual, and checkout with Stripe. No sales call required. Questions? Email info@xealai.com or call +1 908-308-9325.
No. XealAI can answer every inbound call around the clock, but it can also be configured for missed calls, after-hours coverage, lunch breaks, overflow, and other times your team needs backup. You decide when calls route to your agent.
Instead of sending the caller to voicemail, you can route unanswered inbound calls to XealAI. The agent can answer common questions, capture the reason for the call, book the next step when appropriate, and notify your team with the details.
Yes. When staff are helping customers, working in the field, or handling a rush, XealAI can take inbound overflow calls. It gives callers a clear next step while your team stays focused on the person or job in front of them.
Yes. XealAI can serve as your new-customer intake line. It can capture the caller’s name, phone number, email, service need, location, and preferred contact method. It can also answer approved questions and ask the qualifying questions you choose. Your team receives the complete intake and can call the customer back as soon as possible or during their preferred time window.
Yes. XealAI can act as a first line for inbound support, answer approved routine questions, collect the right details, and route or escalate the call based on your rules. It can also qualify and route inquiries such as vendor or hiring calls so your team gets fewer interruptions.